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Simplify Student Support Artificial Intelligence Chatbot In-Kind Grant

In-Kind Grants to USA, Canada, and International K-12 Schools
and IHEs to Implement a Technical Support Chat Service

Agency Type:

Foundation / Corporation

Funding Source:

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Campus Consortium

Deadline Date:

10/14/21 5:00 PM ET

Description:

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In-kind grants valued at up to $10,000 to USA, Canada, and International K-12 schools and accredited IHEs to implement an online technical support chat service for students. Grant recipients will receive support, required licenses, and services to integrate the artificial intelligence chatbot. The chatbot will reduce errors and miscommunication by standardizing the recipient's FAQ repository and resource guides.

It is the mission of the Consortium to help institutions use technology to achieve their strategic plans, modernize the student experience, and make education more accessible and affordable for the communities served. Campus Consortium grant programs are designed to provide awarded institutions with in-kind solutions and services that are powered by technology partners who have demonstrated a longstanding commitment to serving the needs of campuses and have a track record of successful implementations.

The Campus Consortium has partnered with BlackBeltHelp to provide the technology platform and services for the Simplify Student Support Artificial Intelligence Chatbot In-Kind Grant. The grant is designed to provide awarded institutions with the requisite software licenses, support, and implementation services. 

The AI-enabled Chatbot solves end-users’ support issues immediately while reducing the call volume and support costs. Starting from information on Learning Management System to any issue related to computers, desktops, smartphones, network connectivity, printers or scanners, the exclusive help desk support can address password reset and other student service requests within seconds resulting in higher levels of engagement and student satisfaction rates.

Benefits include:

  • 10x faster resolution of students’ inquiries
  • Automated replies to FAQs 24×7 in 100+ languages
  • Ability to handle multiple end-users at the same time with round-the-clock support
  • Reduces errors and increases compliance by leveraging existing knowledge base/FAQ repository
  • Transfer to Live Support, if needed
  • Low cost of implementation and maintenance

GrantWatch ID#:

GrantWatch ID#: 194499

Estimated Size of Grant:

Institutions may receive up to $10,000 in software licenses, support, and implementation services

Term of Contract:

Term: Up to five (5) years

Additional Eligibility Criteria:

Accredited Higher Education institutions and K-12 schools are eligible to apply.

If your institution has previously received a grant award for other Campus Consortium grants, your campus is eligible to apply for this grant.

Pre-Application Information:

Timeline and Process:
- Applications will be accepted until October 14, 2021, 5 PM ET
- Applications will be reviewed by Campus Consortium’s Grant Review Committee
- (For Shortlisted Applicants) Campus Consortium will notify the Institution
- (For Shortlisted Applicants) In-Kind Grant Assessment & Technical Interview
- (For Awardees) In-Kind Grant Award Package Walkthrough
- (For Awardees) In-Kind Grant Award Master License and Services Agreement
- (For Awardees) In-Kind Grant Award Statement of Work/SOW
- In-Kind Grant Project Kickoff
- Campus Consortium intends to announce In-Kind Grant Awardees by November 9, 2021
*Dates and deadlines are subjected to change based on the number of applications received.

Applications are to be submitted online.

A “Letter of Intent” may be required from executive leadership (i.e. President/CFO/Provost) of your institution.

If your institution has previously received a grant award for other Campus Consortium grants, your campus is eligible to apply for this grant.

Institutions are eligible to apply for multiple grants. Separate applications are required for each grant pursued.

Most Campus Consortium In-kind grants do not eliminate the entire cost of the solution but they significantly reduce the cost of software and services. Most Campus Consortium In-kind grants require financial contribution from the awarded institution as a shared cost model to pay for the total cost of ownership of the selected solution.

As part of the registration process you will be added to the Campus Consortium listserv with access to upcoming grant programs and peer communication about issues that affect higher education today. You will have the option to opt out.

Contact Information:

Before starting your grant application, please review the funding source's website listed below for updates/changes/addendums/conferences/LOIs.

Register to apply online:
https://www.campusconsortium.org/simplify-student-support-artificial-intelligence-chatbot-in-kind-grant-application-organic/

Campus Consortium:
216.589.9626
info@campusconsortium.org
Contact page: https://www.campusconsortium.org/contact-us/

URL for Full Text (RFP):

Geographic Focus:

USA: Alabama;   Alaska;   Arizona;   Arkansas;   California;   Colorado;   Connecticut;   Delaware;   Florida;   Georgia;   Hawaii;   Idaho;   Illinois;   Indiana;   Iowa;   Kansas;   Kentucky;   Louisiana;   Maine;   Maryland;   Massachusetts;   Michigan;   Minnesota;   Mississippi;   Missouri;   Montana;   Nebraska;   Nevada;   New Hampshire;   New Jersey;   New Mexico;   New York City;   New York;   North Carolina;   North Dakota;   Ohio;   Oklahoma;   Oregon;   Pennsylvania;   Rhode Island;   South Carolina;   South Dakota;   Tennessee;   Texas;   Utah;   Vermont;   Virginia;   Washington, DC;   Washington;   West Virginia;   Wisconsin;   Wyoming

USA Territories: American Samoa (USA)   Guam (USA)   Puerto Rico (USA)   Virgin Islands (USA)   Northern Mariana Islands (USA)

USA Compact Free Associations: The Federated States of Micronesia (USA)   Marshall Islands (USA)   Republic of Palau (USA)

Canada: Alberta;   British Columbia;   Manitoba;   New Brunswick;   Newfoundland and Labrador;   Northwest Territories;   Nova Scotia;   Nunavut;   Ontario;   Prince Edward Island;   Quebec;   Saskatchewan;   Yukon;

Israel

International country outside of the USA, Israel and Canada.

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